Refunds & Shipping
We do not offer refunds at this time. Keep in mind, all orders are freshly made from scratch when placed. Once we receive your order, we quickly pull ingredients to be sure our inventory is correct. Please allow 5 - 7 business days for processing. If you receive an incorrect product, please email a picture within 3 days of delivery date of what was sent in error and we will gladly send out the correct product. We do not give refunds for skin irritations, please perform skin patch test prior to use to test sensitivity.
Lost & Damaged Items
01.) Please add Route to your order. This will be the platform to use for ALL lost, damaged, or stolen packages. If you fail to add this you will experience a longer processing time with carriers.
02.) If items are damaged, please file a claim with the carrier (USPS or Fedex) for a refund. Most shipments are insured up to $100. We are not responsible for lost or stolen packages. If your package was delivered and it’s missing or it is stolen, please contact USPS to file a lost or stolen package claim.
Outside of holiday times, shipping normally takes up to 2 - 4 business days after order has been shipped. Please make sure you have included the correct shipping address. We are unable to reroute an order once it has been shipped. It will be your responsibility to retrieve items sent to the wrong address. If your package is returned, we can send it back out to you after the shipping cost has been paid.
We can ship to virtually any address in the world. Note that there are restrictions on some body care and feminine products. Currently, some products cannot be shipped to international destinations.
WARNING: If you are pregnant or nursing, or have sensitive skin, allergies or any serious medical conditions, do not use these products unless advised by a physician or medical professional that it is safe. A skin patch test is always recommended prior to use.
If you have any further questions, please let us know! Email firstname.lastname@example.org for marketing and partnership questions.